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Citrus Group Published: February 13, 2020
Location
Sydney, Australia
Job Type
Category
IT

Description

Our Client is seeking experienced Hardware Support Specialists to join their team based in the CBD.

You will be working beautiful offices with water views AND a fantastic team environment answering both inbound calls and web chat enquiries. 

Duties

  • Stage and dispatch all hardware deployment request daily
  • Process and Refurbish all returned hardware which includes performing any hardware repairs.
  • Hardware fault reporting
  • Manage and support all order communication methods 
  • Manage roll out and new order communication methods

To be successful in this role you will possess

  • Hardware Support Experience
  • Understanding of Android & Windows based hardware & software
  • Strong understanding of HTTP. TCP/IP, DNS and DHCP is required
  • A bubbly and helpful personality
  • Excellent verbal and written communication skills
  • Strong problem solving skills
  • Strong computer skills including multi screen navigation

If you are seeking to be part of a team where true customer service values matter then this role offers that, in addition to being part of a positive team where open communication and your contribution are encouraged.

You must be able to work a rotating roster from Monday - Friday 8am - 8pm. 

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