Customer Service Officer
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Description
- $40ph + super | Mon - Fri 9am - 5pm | Hybrid Model after training
- Short walk from public transport | Paramatta Office
- Ongoing casual role with view to go permanent
Our client delivers free, personalised advocacy for people with disabilities, positioning themselves as one of the state's leading provider of individual disability advocacy services.
About The Role
We are searching for a Customer Service Officer to provide excellent customer service to their growing customer and client base, managing a wide variety of enquiries.
You’ll play a key role in ensuring that people's first interaction with their service is respectful, inclusive, and grounded in their values. You’ll provide calm, person-centred support while navigating systems and processes with confidence.
You’ll listen to people and their reasons for reaching out and assess whether the advocacy service is the right fit for their needs.
Duties
- Manage inbound enquiries via phone, with empathy and efficiency.
- Assisting clients with qualifying for support.
- Admin duties, including amending customer details.
- Providing information about available resources.
- Occasionally making follow-up outbound calls.
Skills & Experience
- Strong communicators who connect effectively with people from all backgrounds.
- Digitally adept individuals with a sound knowledge of systems.
- Motivated learners committed to developing their expertise in the disability field.
- Dependable collaborators with excellent organizational skills.
- Ability to control calls efficiently whilst maintaining empathy.
- Disability Support experience is preferred.
- Contact Centre experience is desired.
How To Apply
If you are looking for a role where you are helping people every day, then hit apply now and if successful, you will be contacted.
You must have a valid Working with Children Check and complete a Police Check prior to starting, to be successful.
