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Citrus Group Published: May 9, 2024
Sydney, Australia
Job Type


  • ASAP start - 6 month contract with opportunity to extend
  • $28 per hour + Super & Penalty rates
  • Hybrid role - work from home and in the North Ryde office once competent
About The Company

This opportunity will see you working for an Australian-owned pet specialty retailer and providing exceptional customer service to pet lovers all over the county.

About The Role

  • 6 month contract with the potential to extend (maternity relief) 
  • Answering email, phone, and live chat enquiries from external/internal customers regarding online orders, loyalty questions, and product information.
  • Communicating with key stakeholders to get the best resolution/ outcome for the customer
  • Providing a high level of support to both external customers & internal departments
  • Rotating roster (Tuesday - Friday 8:30am - 4:30pm and Saturday 9am - 5pm) 

Skills & Experience

  • Proven experience in customer service preferably from a contact centre or an industry where you have worked towards KPIs & targets
  • Passionate about finding solutions for customers
  • Excellent communication skills, both written and verbal
  • Full working rights 


  • Hybrid role - Work from home (post training and competency with allocated days) & from the North Ryde Office
  • Parking onsite and near transport 
  • Supportive and dynamic team that love helping customers when they need it most.
  • Full comprehensive training in a 5 week program 
  • Multiple shift patterns available
  • Weekly pay cycle
  • Bring your pet to work day
  • Great modern office

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